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Privacy Policy

Version: 1.0 | Effective: 07.11.2018

Lottomart is committed to the protection of your personal data and your rights to be informed and aware of how we process your information.

What we need and why we need it

Maple International Ventures Limited (“Lottomart”) will be what’s known as the ‘Controller’ of the personal data you provide to us. We only collect basic personal data about you.

Your provision of personal data to us is a contractual or legal requirement. We respect your choice to provide your personal information to us however, if you do not supply your personal data to us, or do not agree to this privacy policy it would be impossible for us to provide our services to you and we would not be able to accept your registration as a customer.

Personal data that we collect includes the following:

  • Name - to verify your identity and open your account
  • Date of birth - to verify your age and confirm you are of legal age to participate
  • Address - to confirm your identity and verify your payment methods
  • Gender - to better understand our customer base and better tailor our products for you. Additionally, this information may be used to verify your identity.
  • Email address - as part of your account authentication and to communicate with you regarding activity on your account or to notify you of changes to our terms & conditions.
  • Mobile phone number - to communicate with you in the event of a jackpot win, to send SMS messages (if you have opted in), and to support identity verification.
  • IP address - to confirm your eligibility to use our services in accordance with regulatory requirements and to ensure that you are served the appropriate language, content and currency of your region.
  • Browser and device information - to tailor our products and services based upon analytics data collected to best serve our customers on the devices that they are using.
  • Lottomart Username - to complete your Lottomart account and if you opt-in to display your username and win amount on our websites or promotional media.

We need to know your basic personal data in order to provide you with notice writing and analysis services in line with this overall contract. We will not collect any personal data from you we do not need in order to provide and oversee this service to you.

Data we may collect from you and which is processed or stored by a 3rd-party

Lottomart engages with selected 3rd-party services and technology companies in order to provide the services we offer you. The 3rd-parties may include payment processing companies that facilitate financial transactions, hedging partners or technology providers that provide us with platforms that we use to communicate with you. These 3rd parties may be inside or outside of the EEA. We respect your privacy and demand that all suppliers that serve our business meet strict standards of security over your data.

Your data

  • Name
  • Date of birth
  • Address

3rd Party

  • Payment processors
  • Identity verification services
  • Independent technology platform providers
  • Insurance providers (Hedging Partners)

How it is used

  • To verify your identity
  • To process payment transactions
  • To better tailor our services to you
  • To help us communicate with you
  • To verify your eligibility in the event of a jackpot payout claim against an insurance policy

Your data

A copy of the front and back of your debit or credit card showing the last four digits of the long card number only and with the CVV code on the back of the card blocked out) 3rd Party

  • Payment processors

How it is used

  • To process payment transactions

Your data

  • Gender
  • Email address
  • Mobile phone number
  • IP address
  • Browser and device information

3rd Party

  • Independent technology platform providers

How it is used

  • To better tailor our services to you
  • To help us communicate with you
  • To help protect your account

Note: Lottomart is careful and selective as to which 3rd-party companies process your data for us and we ensure that they meet the General Data Protection Regulation standards. Under no circumstances is your information provided to a 3rd-party for use beyond the provision of the services related to your Lottomart account (i.e. Your data is never made available for marketing purposes of other companies). Data related to payment processing may only be stored by our payment processing providers and may not be stored by Lottomart.

What we do with it

All the personal data we process is processed by our staff in Gibraltar however for the purposes of IT hosting and maintenance this information is located on servers within the UK and European Union. No 3rd parties have access to your personal data unless the law allows them to do so or for the provision of our services as described above.

We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.

Our legal basis for collection and use of your personal data

By registering on our website and agreeing to the terms and conditions you are providing your consent for collection and processing of your data. In many cases, the processing if this data is part of our legal obligation under our license terms.

All information provided by you will be treated securely and strictly in accordance with the applicable data protection regulations.

Disclosure of your personal information under exceptional circumstances

We may disclose your personal information if required to do so by law, or if we believe that such action is in good faith such as to comply with any legal action served on us, our websites, or the services, in order to protect our rights or property and to act to protect the personal safety of users of our services.

We may exchange information with other companies and organisations for the purposes of age verification, data cleansing, fraud protection, credit checks and/or risk reduction.

If you have been found to have defrauded of cheated the company or any service including game manipulation or payment fraud, including stolen credit cards, or fraudulent activity (including chargebacks or reversal of payment) or money laundering, we reserve the right to share this information including your identity with other regulated gaming operators, banks, credit companies, and agencies.

The National Online Self-Exclusion Scheme (GAMSTOP)

Lottomart takes responsible gambling seriously and protecting our players from harm and unwanted access to gambling services is important to our relationship with our customers and a requirement of regulations in accordance with our licenses.

We participate in the UK National Online Self-Exclusion Scheme (GAMSTOP) which operates a multi-operator database of customers who have elected to self-exclude from access to gambling services. Upon registering with us we will check your personal details with GAMSTOP.

How long we keep it

We are required under tax and gambling regulation to keep your basic personal data (name, address, contact details) for a minimum of 7 years (or as required by law) after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

What we would also like to do with it

We would however like to use your name and email address to inform you of our future offers and promotions offer by Lottomart. This information is not shared with third parties (beyond the use outlined above) and you can unsubscribe at any time via phone, email or our website. We respect your permission is required before we use your information for this purpose and we will clearly ask for this permission as you use our services. We will only send you marketing and promotional communications once we have received your expressed permission.

We are serving cookies but you don’t need to accept them

Cookies are small text files issued by our servers that are stored on your computer’s hard drive for record keeping purposes. Cookies help us recognise you each time you visit our websites or apps. We use cookies to improve the quality of service and personalisation that you receive from Lottomart however you are not obliged to accept them from us or any other website. You can modify your browser to reject cookies by going into preferences or help on how to stop accepting cookies. Please note that for security reasons, we may refuse access to specific content unless you accept the use of cookies.

What are your rights?

If at any point you believe the information we process on you is incorrect you may request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

Our Data Protection Officer is at your service and you can contact them at [email protected]

 

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